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COMTECH TELECOM

TAILORED TELECOM SOLUTIONS
BEYOND STANDARD CONNECTIVITY

AT COMTECH (TELECOM SOLUTIONS)

We take your business beyond physical locations!

WHAT WE DO

We deliver high-quality
network solutions
for your business

Network Solutions

We build reliable, wired and/or wireless networks for your business, in urban or rural environments, so your business receives the most trustworthy solution to optimize your connectivity requirements including increased stability and security.

And Manage, monitor,
and support your
network 24/7

Network Management

We manage, monitor, and support your network infrastructure and your network 24/7, helping you effectively save on building, resources, and all other associated in-house costs, without sacrificing network stability or revenue-based services.

NOC as a Service

Save with our NOC (Network Operation Centre) as a Service on building resources and all other associated in-house costs and take advantage of Comtech’s Telecom Solutions established enterprise NOC to handle: 24/7 network surveillance, 24/7 call centre support, dispatch services, performance monitoring, trouble ticket management, event management, remote or onsite support, operational maintenance, circuit vendor management, trouble ticket management, project implementation and project maintenance support.

OUR SUPPORT SERVICES PLANS

One of our plans to best suit your solution’s unique requirements for monitoring and support. Our service plans provide peace of mind, flexibility and easy access to our teams so you can focus on your core business while we take care of your network.

Managed

  • - 24 / 7 Device monitoring
  • - 24 / 7 Outage notification*
  • - Trouble ticket management
  • - Level 1 and 2 NOC Support
  • - Engage client technicians

*Nightly system and email maintenance, and periodic NMS may create notification delays. Overtime rates may be applicable with Managed Plan.

Premium

  • - The services included in the managed plan, plus
  • - Level 3 remote support
  • - Configuration changes
  • - Dispatch / on-site support**
  • - Client portal access

**Based on technician availability (priority given to Premium clients).

Based on our Service Level Agreement (SLA), you will also benefit from Comtech’s timely response, local presence, cost efficiencies, scheduled maintenance, and warranties.

WE MEET YOUR NEEDS!

We can modify our service levels to meet your needs quickly. Need a monthly report? No problem! Need us to focus a little more on a specific circuit? No problem! Our automation allows us to adapt to your requirements and flex above in this industry.

When you choose us...

You will benefit from

our expert team, which includes:

• Telecommunication experts with decades of experience designing and deploying WAN across Canada.

• Single point of contact for all enterprise network options.

• Partnered with all major telecommunications carriers in Western Canada.

• Life cycle model that de-risks your project - we design, deploy, commission, and manage your network.

• Diverse, in-house staff consisting of engineers, project managers, technologist and draftsman who specialized in telecommunications.

• We have seven offices and 200 people in Canada to serve you.

WITH US, YOU CAN EXPECT

FROM AN EXPERIENCED TEAM WITH...

30+ YEARS SERVING

our community.

Industry Leading

communication solutions, everywhere you are.

Vast experience

partnered with all major telecommunication carriers in Western Canada.

WE ARE YOUR BRIDGE TO RELIABLE AND INNOVATIVE CONNECTIVITY

With our dedicated approach, you are not just another client. We prioritize understanding your unique needs and building lasting relationships. Let us enhance your connectivity with personalized service that truly cares! Discover a service that sees you for who you are and helps you achieve your goals with heart and expertise. Join us, and let’s create something extraordinary together!

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